In short
- Unused credit from a purchase can be refunded within 14 days of that purchase. No reason needed.
- If you close your account, we refund all your unused purchased credit.
- Credit already spent isn’t refunded, and neither is welcome or bonus credit.
- Refunds go back to your original payment method, through Paddle.
Paddle processes refunds
Orders are processed by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles customer service inquiries about payments and returns. Paddle issues refunds to the payment method you used, following this policy and Paddle’s buyer terms.
Within 14 days of a purchase
You can ask for a refund of the unused credit from any purchase — a top-up or a monthly plan charge — within 14 days of that purchase. If you’ve already used part of it, we refund the rest. You don’t need to give a reason.
To work out what’s unused, we count welcome and bonus credit as spent first, then purchased credit from the oldest purchase to the newest. If the purchase you’re refunding came with bonus credit, that bonus is cancelled, and any part of it you’ve already spent is deducted from the refund.
When you close your account
If you close your account, we refund all your unused purchased credit that hasn’t expired, however long ago you bought it. Welcome and bonus credit is cancelled.
Ask from the dashboard settings or write to support. We close the account and start the refund within one business day.
What isn’t refunded
- Credit already spent on requests, including requests whose results you didn’t find useful: you pay per request. Requests that fail with a server error aren’t charged in the first place, and identical requests repeated within 10 minutes are free.
- Welcome and bonus credit, including the first top-up bonus and monthly plan bonuses. It has no cash value.
- Expired credit. Purchased credit expires 12 months after purchase.
- Unused credit from purchases older than 14 days, while your account stays open. It stays in your balance until it expires, and it’s refunded if you close your account.
Monthly credit plan
You can cancel the monthly credit plan any time from the dashboard. Cancelling stops future charges; credit already delivered stays in your balance until it expires. Each monthly charge is a purchase like any other: its unused credit can be refunded within 14 days.
Charges in error and problems on our side
If you were charged by mistake — for example, twice for the same top-up — we refund the duplicate charge in full, whenever you notice it.
If a problem on our side made you spend credit on requests that didn’t work, tell us: we’ll review it and put that credit back in your balance.
How to ask for a refund
Write to support@typesearch.ai from the email on your account, or open a request on the Support page in the dashboard. Tell us which purchase it is (date and amount, or the receipt number from Paddle). We answer within one business day.
Once approved, Paddle sends the refund to your original payment method, including the tax charged on the refunded amount. It usually shows up within a few business days, depending on your bank. If the original method can’t receive it, we’ll agree on another way with you.
You can also look up your orders and contact Paddle about a payment at paddle.net.
Before disputing a charge
If something is wrong with a charge, write to us before disputing it with your bank: we can usually fix it faster. While a chargeback is open, we may suspend the account involved.
Your legal rights
This policy adds to the rights you have under the consumer protection law of your country; it never limits them.